We promise to get back to you within 24 hours (except holidays).
You can also reach us through regular mail at:
Motor City Outdoor Gear
6173 Mayburn St.
Dearborn Heights, MI 48127-3211
For your convenience, we will be adding a toll-free number shortly. If you would like to speak with a member of Motor City Outdoor Gear, please include your name and phone number in your email, along with the best time to call, and we will return your call at our expense in order to save you money.
Your phone number and other personal information will not be stored in our database, nor will it ever be sold, rented, or traded to any other parties, for any reason.
Refund/Exchange Policy
Please refer to our FAQ’s page for specific details of this policy. If you still have questions, please email our Customer Service Department at: mcogcustomerservice@yahoo.com
For a prompt refund/exchange, return all merchandise to:
Motor City Outdoor Gear Returns Division
3059 Audrain Rd. 581
Vandalia, MO 63382
Attn: Customer Service
Make sure to:
- Return in original packaging within 10 days
- Include a copy of the original invoice
- Note the Return Authorization number on the outside on the packaging
- No COD's accepted
- Ship it via a traceable method (UPS, FedEx, or USPS w/package tracking)
We will NOT accept returns on ammunition due to liability and safety issues. No Exceptions.
Privacy Policy
Motor City Outdoor Gear will never share, trade, rent, or sell your personal information with any third parties, for any reason.
You can shop worry free here at Motor City Outdoor Gear. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
Be sure to check for this seal to verify that your retailer is registered with the Authorize.Net Verified Merchant Seal Program.
For additional information regarding the privacy of your personal information, please read the Authorize.Net Privacy Policy
Shipping Policy
Motor City Outdoor Gear offers shipping though USPS and UPS.
If you want a tracking number, please select UPS.
Motor City Outdoor Gear does not ship any International Orders (Including Puerto Rico, Guam, APOs and FPOs). This will include orders that have any connection to International shipments. This goes for both the shipping and billing addresses. There are no exceptions.
NOTE: We are a Monday-Friday operation. Any orders placed on Friday (after 10am EST), Saturday, or Sunday, will not be processed until Monday. For example: Let's say you place an order on Saturday and choose 2 day shipping. Your order will not ship out until Monday. Which means that you will receive it 2 days later, on Wednesday.
Sales Tax
Motor City Outdoor Gear will add 6% sales tax to all orders shipped to Michigan.
Any of our customers, who live outside of Michigan, will be responsible for any applicable taxes required by their state.
Misprints and Typographical Errors
Although Motor City Outdoor Gear has made every effort to ensure the accuracy of the information contained in this website, we will not be held responsible any misprints, errors, or omissions.
We reserve the right to refuse or cancel any order, at any time.
Warranty
All warranties are provided by the Original Equipment Manufacturer.
Please see our Manufacturer Links page for information on contacting the appropriate manufacturer.
Terms and Conditions
Due to the nature of some items that are sold, you must verify your age for the purchase of handgun components, long gun components, or ammunition.
By agreeing to our terms & conditions you are making the following declaration:
"I acknowledge this dealer does not authorize that I may lawfully purchase, possess, carry or operate bows, crossbows, paint pistols, air pistols, air rifles, black powder items, or any other items which I may purchase, in accordance with my state and local laws. I understand the legality of the merchandise I am ordering and I declare that I am of legal age and have no other legal disabilities."
We DO NOT warranty that you may purchase or possess handgun components, long gun components, or ammunition according to state or local laws. By agreeing to the terms & conditions, you are stating that you are of legal age to purchase the components or ammunition. This certifies that you are an adult and under no legal disability as provided under 18 U.S.C 922D (1) - (7).
Note: We require you to be at least 21 years of age to purchase handgun components, long gun components, or ammunition.
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