All orders are recorded and tracked online. You can contact us for tracking information.
Can I stop a package that has been shipped?
If it was shipped US Postal Service, NO.
If it was shipped UPS we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.
I ordered the wrong item, and want to exchange it. What do I do?
For a more prompt exchange/refund, please keep your invoice and call or email to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
- Return in new condition and in original packaging
- Return to Motor City Outdoor Gear within (10) days
- Copy of invoice enclosed with merchandise
- Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping
charge.
- Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
- All returns must be prepaid
No COD’s accepted
All returns for refund paid by credit card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be directed to our customer service department at: mcogcustomerservice@yahoo.com
If merchandise you receive is defective, call or email our customer service department for instructions.
For a prompt exchange/refund, contact us for a return authorization number.
I placed an order, but was shipped the incorrect item. What do I do?
Return the incorrect item and include a return receipt for freight.
The freight credit will either be the exact amount on the original invoice, or the actual cost of freight to Motor City Outdoor Gear. This will be done at our discretion.
If the order was shipped ground, and you decide to overnight the package to us, to get it here faster, you will do so at your expense.
Once the incorrect item is received back, we will ship out the correct item.
If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.
No express freight methods will be used for items shipped a second time, regardless of how the item was originally shipped.
Contact us for a return authorization number and make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number on the outside of the packaging
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)
I received a package that was damaged in transit. What should I do?
You should contact the package carrier (UPS, FedEx, RPS, or USPS) and file a claim using the package tracking number.
We will NOT accept merchandise damaged in transit.
All claims must be filed with the carrier.
My order appears to be lost in transit. What should I do?
A claim will be filed for the lost package. You should contact Motor City Outdoor Gear, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS).
These claims can take upwards of 30 days.
If you would like a second shipment to be made, you will be charged for the replacement order, and be credited for the lost order upon resolution of the lost package.
I received a defective item. What should I do?
If the product is defective, then see our Manufacturer Links page to contact the approriate manufacturer.
I have not received my product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process, can be cancelled.
If the order has not yet shipped or is not in process, notify Motor City Outdoor Gear via telephone or email to cancel the order.
It is important to notify us immediately if you want to cancel an order, as most orders ship same-day.
If the order has been shipped, you will need to follow the normal returns process, if the package is refused then a return freight charge will be added.
Does Motor City Outdoor Gear issue Call Tags?
Call tags will not be issued for any reason.
We will credit the end user for freight if the error is Motor City Outdoor Gear's.
In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us.
What is a return freight charge?
When a customer refuses a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.
What is an address correction and why am I being charged for it?
Occasionally, Motor City Outdoor Gear will be billed for an address correction.
UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.
IMPORTANT: Be sure that all of your information is entered correctly when placing your order.
What is "New" condition?
All products must be in new, unopened condition if it is being returned to Motor City Outdoor Gear.
Examples of new, unopened products:
- A piece of clothing that still has the tags attached and/or has not been worn
- A shotgun that has not yet been pieced together
- A treestand that has not been assembled
Examples of products that Motor City Outdoor Gear will refuse:
- A boot with mud on it (has been worn outside)
- A riflescope that has been mounted to a firearm
- A Leupold optic without the shrink-wrap around the original box
- Any bubble-packed item that has been opened
Refused items will be shipped directly back to you, and will not be credited.
You will also absorb the return freight costs. For this reason, it is important to understand the condition of your products before requesting a return from Motor City Outdoor Gear.
How does Motor City Outdoor Gear handle Back Orders?
Back orders tend to run about 18% at Motor City Outdoor Gear. About 75% of those back orders are due to manufacturer supply constraints. The other 25% are most likely our option and depends on what we have going on in our business.
Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience.
However, there will be times when a back order happens and you will not want to wait. We encourage you to contact us about the order.
Customer satisfaction is our primary goal at Motor City Outdoor Gear. We have other sources for many of our products, and may be able to get your order fulfilled somewhere else.
Contact us to cancel the order and deal directly with our customer service department to get the product there in a timely fashion. Otherwise, the quantity in stock is listed next to every product we sell.
If you order an item that is not in stock it will be back ordered. Back ordered items can generally take 2-4 weeks to receive from the manufacturer.
Effective 3/19/08:
If the order is partially back ordered, Motor City Outdoor Gear will make a judgment to determine if the order can be shipped in two segments.
The initial shipping will be paid by the consumer and the back ordered items will be paid by Motor City Outdoor Gear.
Motor City Outdoor Gear will no longer wait for the entire order to come in, before shipping in stock merchandise.
Does Motor City Outdoor Gear accept returns on loaded ammunition?
NO - due to safety concerns, we do not accept returns on loaded ammunition or firearms.
Terms and Conditions:
Due to the nature of some items that are sold, you must verify your age for the purchase of handgun components, long gun components, or ammunition.
By agreeing to our terms & conditions you are making the following declaration:
"I acknowledge this dealer does not authorize that I may lawfully purchase, possess, carry or operate bows, crossbows, paint pistols, air pistols, air rifles, black powder items, or any other items which I may purchase, in accordance with my state and local laws. I understand the legality of the merchandise I am ordering and I declare that I am of legal age and have no other legal disabilities."
We DO NOT warranty that you may purchase or possess handgun components, long gun components, or ammunition according to state or local laws.
By agreeing to the terms & conditions, you are stating that you are of legal age to purchase the components or ammunition. This certifies that you are an adult and under no legal disability as provided under 18 U.S.C 922D (1) - (7).
NOTE: We require you to be at least 21 years of age to purchase handgun components, long gun components, or ammunition.
Looking for a place to set up camp? Click Here for a list of nationwide KOA campgrounds.
Looking for a place to shoot? Click Here for the Shooting Range National Registry.